Showing posts with label bad returns. Show all posts
Showing posts with label bad returns. Show all posts

Sunday, 20 June 2010

Vanity sizing

If you don;t know what vanity sizing is , it's making the measurements of your clothes on the more generous size to make ladies feel better about the size dress / top they take. If you are a 16 in one store and a 14 in another you are more likely to shop again in the size 14 shop.

Now of course this just causes a whole heap of issues, women believe they are 1 size then go shop somewhere else and are another bing bang there you go person in a huff. This problem is multiplied 10 times when person shops on-line as they cannot try things on, so have to pay for the return of the ill fitting item. quotes of "there is no way this size 16 is a 16" is not a uncommon, i did have one lady who bought an xxl which is a size 18 in my store return it because it was "way too small, i am normally a size 14 and this top didn;t even cover me" well i'm sorry lady but there is no way you are a 14, get real, get a grip and don;t blame the shirt. Hey i am the first to admit i'm carrying WAY too much junk in my trunk but i'm not fooling myself i'm a size 12. I am a UK size 18 (and on a i'm off the slimming world diet days a 20) and my shirts fit me......

Of course i didn;t say this to her, but i wanted to, plus she was so rude about things too. I know i am way too close to my brand, i get actually upset by customers actions when i should just distance myself and chill. But when you have put a bit of your sole into the clothes you sell i can't help but get upset. For instance this week a women returned 2 shirts more than 28 days since she bought them, both without wrappers and both obviously had been worn and washed. They had hairs all over them (some of them not human looking) and were in a right mess. She's gonna kick up a right fuss if i say no refund so i end up footing the loss, thanks thats £40 down the tubes, i have 2 kids and a mortgage to pay for so yeah thanks.....

Apologies for the rant, things are normally cool but sometimes it gets a bit choppy in the world of self employment